Haramaya University Launches IT Service Management (ITSM) System
Haramaya University has officially launched an advanced IT Service Management (ITSM) system as part of its commitment to enhancing operational efficiency and service delivery. The ITSM platform is designed to streamline IT processes, optimize resource utilization, and improve response times for technical support across the university.
This initiative aligns with the university’s strategic vision to modernize its ICT infrastructure and deliver high-quality services to students, faculty, and staff. The system enables seamless tracking of IT requests, robust reporting, and improved accountability, ensuring that the university remains at the forefront of digital transformation in education.
The IT Director emphasized that this milestone marks a significant step towards creating a smarter, more agile institution capable of meeting the demands of the digital age.
Stay tuned for further updates as we continue to innovate and build a more connected Haramaya University