ICT Services and Digital Workplace Orientation for Administrative Staff

One Day Training Programme

Purpose Build practical competence in University ICT services, Microsoft 365 and HU-ESM. Participants Administrative staff and relevant service focal persons
Training time 08:30 AM – 4:30 PM Breaks Tea 10:15-10:30 AM and 3:20 – 3:35 PM; lunch 12:30-14:00

 

Time Session Main contents   Method
08:30-08:45 Registration and opening Registration, objectives, programme overview and expected outcomes   Opening remarks
08:45-09:30 General introduction to ICT Role of ICT in university administration, major University digital services, user responsibilities and available support channels Surafel T. Presentation
09:30-10:15 Introduction to Microsoft 365 Institutional email, Outlook, OneDrive, Word, Excel, PowerPoint, Teams and collaborative document management Demelash/Daba Presentation and examples
10:15-10:30 Tea break Brief refreshment break   Break
10:30-11:15 Effective use of Microsoft 365 File sharing, document collaboration, meeting organisation, institutional email practices, account security and multi-factor authentication Demelash/Daba Demonstration
12:30-14:00 Lunch break Lunch break   Break
14:00-14:40 Common Troubleshooting Steps (Network devices such as WiFi Aps, Switch, computers, power, and UPS) Daba/Belisa  
14:40-15:20 Introduction to HU-ESM Purpose of HU-ESM, system access, service categories, and responsibilities of requesters and ICT support teams Yidnekachew/ Belisa Introduction to HU-ESM
15:20-15:35 Tea break Brief refreshment break   Break
15:35-16:05 HU-ESM practical exercise Submitting a request, providing complete details, attaching evidence, tracking progress, communicating with technicians and confirming resolution Belisa/Yidnekachew Hands-on practice
16:05-16:20 Questions, feedback and assessment Participant questions, short knowledge check and feedback Tewodros Zewdie Interactive discussion
16:20-16:30 Closing session Summary, next steps and closing remarks Tewodros Zewdie Closing