Team

The ICT Infrastructure & Services Unit is committed to the development, implementation, and support of network systems and technologies that reinforce the University mission as a provider of high quality ICT infrastructure. Network Services include adequate connectivity for most of today’s high-speed network and computing needs. The HU ICT Directorate staff provides support to different colleges / schools / departments / units to aid in determining the type of connection needed to link the workstations and labs, being the University ; backbone.

Vision: Building adequate and reliable ICT infrastructure and services

Mission: To build, deploy and support innovative, quality and sustainable ICT Infrastructure and service that meet the changing ICT needs of the University.

Infrastructure and Service Unit Roles and responsibilities

• Create and manage the physical layer connectivity of new and existing campuses, buildings, classrooms, offices and laboratories
• Create and manage the IP layer connectivity
• Plan, implement and manage the Internet connectivity
• Creating acceptable use policy for the network and Internet
• Secure the network from Internal and external threats
• Monitor real time status of the physical and logical connections
• Log and audit network access
• Create and manage application-ready local cloud infrastructure
• Update and patch the operating systems and middleware in data centers
• Plan, implement and manage internal communication and collaboration platforms (email, portal, unified communications, etc.)
• Plan, implement and manage online and offline backup
• Plan, implement and manage patch management and end point malware protection for campus users and staff workstations
• Plan, implement and manage central Identity management solution for existing and new systems to be implemented

The main aim of Teaching and Learning Unit of ICT Directorate is enriching and fostering the teaching learning process and educational system supported by ICT technological tools and materials of e-learning system, digital library system, building smart class rooms and video conference; website services, digital signage and FTP server to the university community and the general internet community are a few s services.

1.5.   ICT Training and Consultancy (TC) Unit

ICT Training and Consultancy Unit is a key service to the university and various organizations and communities around the university to build human capital and build technically capable employees. The Training and Consultancy Unit is one of the prominent figures in the ICT Directorate office as there are a lot of training for users and staff to be given to optimally utilize all the services given by the office. The unit has been studying the training needs both for the ICT team members and the university community to smoothed usage of the ICT services. ICT Training and Consultancy Service Unit is highly linked with the core activities of the University. ICT skills for educational purpose, teaching, and research

Vision: To be center of excellence in ICT trainings

Mission: To launch ICT academies and create ICT aware and skilled community.

Training and Consultancy Unit Roles and responsibilities:

• Arrange trainings for the ICT team
• Plan Inter-ICT Team knowledge and exchange sharing
• Arrange training for campus users and staff about newly implemented and developed applications
• Create basic awareness on Internet, security, productivity tools, emerging technologies and new projects in ICT for the campus users and staff