ICT Units


ICT Directorate units

The Vision, Mission and role of Information Communication Technology (ICT) Directorate units shown below:

1.1.  ICT Infrastructure and Service (IS) unit

The ICT Infrastructure & Services Unit is committed to the development, implementation, and support of network systems and technologies that reinforce the University mission as a provider of high quality ICT infrastructure. Network Services include adequate connectivity for most of today’s high-speed network and computing needs. The HU ICT Directorate staff provides support to different colleges / schools / departments / units to aid in determining the type of connection needed to link the workstations and labs, being the University ; backbone.

Vision: Building adequate and reliable ICT infrastructure and services

Mission: To build, deploy and support innovative, quality and sustainable ICT Infrastructure and service that meet the changing ICT needs of the University.

Infrastructure and Service Unit Roles and responsibilities

  • Create and manage the physical layer connectivity of new and existing campuses, buildings, classrooms, offices and laboratories
  • Create and manage the IP layer connectivity
  • Plan, implement and manage the Internet connectivity
  • Creating acceptable use policy for the network and Internet
  • Secure the network from Internal and external threats
  • Monitor real time status of the physical and logical connections
  • Log and audit network access
  • Create and manage application-ready local cloud infrastructure
  • Update and patch the operating systems and middleware in data centers
  • Plan, implement and manage internal communication and collaboration platforms (email, portal, unified communications, etc.)

  • Plan, implement and manage online and offline backup
  • Plan, implement and manage patch management and end point malware protection for campus users and staff workstations
  • Plan, implement and manage central Identity management solution for existing and new systems to be implemented

1.2.  ICT Teaching and Learning Technology (TLT) Unit

The main aim of Teaching and Learning Unit of ICT Directorate is enriching and fostering the teaching learning process and educational system supported by ICT technological tools and materials of e-learning system, digital library system, building smart class rooms and video conference; website services, digital signage and FTP server to the university community and the general internet community are a few s services.

The Teaching and Learning Unit of ICT Directorate has taken a responsibility of creating academic community that is empowered and enriched by ICT technologies and offset the depersonalizing learning effects of large classes.

Vision: To transform the traditional method of learning-teaching to advanced ICT services and tools.

Mission: To provide and utilize innovative ICT services and tools that support learning-teaching- and research activities.

Teaching and Learning Technology Unit Roles and responsibilities:

  • Plan, implement and manage E-learning infrastructure
  • Work with the academic departments for course material preparation and uploading
  • Plan, implement and manage Digital Library infrastructure
  • Create the technical infrastructure within campuses, inter-campuses and inter-universities for video conferencing and tele-education

1.3.  ICT Technical Support and Maintenance (TSM) Unit

The objective of the ICT Technical Support and Maintenance is to provide flexible customer-oriented ICT services to the HU user by receiving problem calls, requests, enquiries and on all the solutions the appropriate ICT personnel meet the needs of every customer. The Technical Support and Maintenance Service is available during working hours, Monday to Friday, 8: 00 am to 5:00 pm.

Vision: To exceed our customer’s expectations by offering exceptional proactive ICT maintenance Services.

Mission: To provide integrated, coordinated and customer-focused high quality ICT maintenance Services within short period to the community.

Technical Support and Maintenance Unit Roles and responsibilities

  • Single point of contact for ICT related issues, problems, requests …
  • Provide quick services to its users, provide problem identification, support and resolution functions to its customers
  • Record, monitor problems being reported to ICT, update users on status of problems, and report on service level metrics for services provided
  • Compile a knowledge base of problems and solutions, for use by first level support personnel
  • Track and report on Service Level performance that it achieves and ICT delivers
  • Maintain failed office equipment (printer, ups, computer, laptops, phones, network devices)
  • Perform preventive maintenance regularly
  • Keep an inventory of maintained and replaced items
  • Prepare depreciation, discarding and replacement plan for equipment

1.4.   ICT Business Application Development and Administration (BADA) Unit

Business application development and administration unit of ICT directorate handles automation of different business processes of the University to result in efficient operation. This unit allows the University to standardize software development, resulting in better resource utilization, a more consistent outcome, and a higher quality software product delivered to end users. Having standard will ensure maintainability and security of the software.

Maintenance of Systems in use may be done depending on type of maintenance required. If the maintenance is related to fixing bugs/errors in the working system, it will be done the soonest possible once request is submitted from the user. However, maintenance related to additional functionality demand may seriously be assessed and incorporated as a new version (to be numbered) within defined period of maintenance.

Vision: Migrating business processes to fully automated system.

Mission: To develop, adopt, and manage integrated applications that enhance efficient business processes.

Business Application Development and Administration Unit Roles and responsibilities:

  • Analyzing business processes of different sections of the university and come up with automation solution
  • Automate and facilitate the student-instructor communications
  • Automate and facilitate the full life-cycle activities of students and staff (from enrollment to graduation/resignation/retirement)
  • Verify the compatibility, scalability and Integrality the different business automation application going to be implemented in the University
  • Developing or customizing applications

1.5.   ICT Training and Consultancy (TC) Unit

ICT Training and Consultancy Unit is a key service to the university and various organizations and communities around the university to build human capital and build technically capable employees. The Training and Consultancy Unit is one of the prominent figures in the ICT Directorate office as there are a lot of training for users and staff to be given to optimally utilize all the services given by the office. The unit has been studying the training needs both for the ICT team members and the university community to smoothed usage of the ICT services. ICT Training and Consultancy Service Unit is highly linked with the core activities of the University. ICT skills for educational purpose, teaching, and research

Vision: To be center of excellence in ICT trainings

Mission: To launch ICT academies and create ICT aware and skilled community.

Training and Consultancy Unit Roles and responsibilities:

  • Arrange trainings for the ICT team
  • Plan Inter-ICT Team knowledge and exchange sharing
  • Arrange training for campus users and staff about newly implemented and developed applications
  • Create basic awareness on Internet, security, productivity tools, emerging technologies and new projects in ICT for the campus users and staff