Information Communication Technology (ICT) Directorate

Haramaya University as one of the Universities in Ethiopia having more than 63 years of age, has been strived to support the main core processes i.e. teaching and Learning, administration affairs, Community service and research processes by ICT services.

Haramaya University Information Communication Technology Directorate was established in the year 2003 and restructured in July 2013, following the Business process reengineering (BPR) and new structure from Ministry of Education applied to support the core mandates of the University.

The Information and Communication Technology Directorate of Haramaya University (HU), ensure the delivery of Information and Communication Technology services to the university’s various functional units based on their needs. Haramaya University has recognized the role of ICT as an enabler for the attainment of its goals and strategic objectives. The directorate is also accountable to the president and it is currently organized into five functional units i.e. Infrastructure & Services, Learning and Teaching Technology, Technical Support and Maintenance, Business Application Development and Administration and Training and Consultancy Service. It provides the HU community with a broad range of ICT services including email, Internet and telephone services, IP surveillance, e-learning, Digital signage system, website, Smart classes, Video Conference, maintaining failed ICT equipment (computers, laptops, printers, photocopiers, scanners, UPS, LCD projector and network devices), providing training services and manage ICT academies i.e. Cisco, Microsoft, Oracle and others.


To effectively conceive, develop, implement, utilize, and manage appropriate information systems in order to provide integrated, coordinated and customer-focused quality ICT services to Haramaya University in line with its vision, mission and objectives.


To be a center of innovation in the provision of quality ICT services to Haramaya University.

Objectives Of ICT Office

  1. To identify, acquire and install relevant ICT resources and implement the technology transfer University-wide.
  2. To manage operations and maintenance of ICT resources.
  3. To manage databases of information systems.
  4. To train end-users on computer literacy and offer end-user computing support.
  5. To offer technical advice and consultancy on acquisition of ICT resources.
  6. Planning, implementation and development of ICT infrastructure.
  7. To work with HU stakeholders and governmental and non-governmental organizations

Core Values Of ICT Office

  1. Provision of quality ICT services to the Haramaya University.
  2. Management, control and maintenance of ICT in the University.
  3. Advising the University authorities on all ICT matters.
  4. Formulation of ICT policies for the University.
  5. Interpretation of ICT policies and related matters for the University.