ICT Services

 

Proposal for University ICT Organization

ICT Director
Roles and responsibilities:

  • Accountable to the university president
  • Member of the university top management council
  • Provide leadership and management to the Information & Communications Technology (ICT) department
  • Insure that ICT provides, operates and maintains the ICT infrastructure, systems and solutions to meet the needs of the administrative, educational, and research programs of the University
  • Establish proper ICT governance through an ICT Policy for the university, planning of ICT projects, managing the portfolio of solutions, systems and infrastructure, and instituting a Service Management approach to the services and solutions that the ICT delivers to the university community
  • Insure that the ICT department understands the needs of its customers – the university and the many departments and programs that it runs, the teachers, students and administrators, and provides solutions based on this understanding
  • Be an ICT evangelist in the University and its many departments

ICT Units

Infrastructure & Services Unit

Roles and responsibilities

  •  Create and manage the physical layer connectivity of new and existing campuses, buildings, classrooms, offices and laboratories
  • Create and manage the IP layer connectivity
  • Plan, implement and manage the Internet connectivity
  • Creating acceptable use policy for the network and Internet
  •  Secure the network from Internal and external threats
  • Monitor real time status of the physical and logical connections
  • Log and audit network access
  • Create and manage application-ready local cloud infrastructure
  • Update and patch the operating systems and middleware in data centers
  • Plan, implement and manage internal communication and collaboration platforms (email, portal, unified communications, etc.)
  • Plan, implement and manage online and offline backup
  • Plan, implement and manage patch management and end point malware protection for campus users and staff workstations
  • Plan, implement and manage central Identity management solution for existing and new systems to be implemented

Business Applications Development and Administration

Roles and responsibilities:

  • Analyzing business processes of different sections of the university and come up with automation solution
  • Automate and facilitate the student-instructor communications
  • Automate and facilitate the full life-cycle activities of students and staff ( from enrollment to graduation/resignation/retirement)
  • Verify the compatibility, scalability and Integrality the different business automation application going to be implemented in the University
  • Developing or customizing applications

Teaching and Learning Technologies

Roles and responsibilities:

  • Plan, implement and manage E-learning infrastructure
  • Work with the academic departments for course material preparation and uploading
  • Plan, implement and manage Digital Library infrastructure
  • Create the technical infrastructure within campuses, inter-campuses and inter-universities for video conferencing and tele-education

Support and Maintenance

Roles and responsibilities

  • Single point of contact for ICT related issues, problems, requests …
  • Provide quick services to its users, provide problem identification, support and resolution functions to its customers
  • Record, monitor problems being reported to ICT, update users on status of problems, and report on service level metrics for services provided
  • Compile a knowledge base of problems and solutions, for use by first level support personnel
  • Track and report on Service Level performance that it achieves and ICT delivers
  • Maintain failed office equipment (printer, ups, computer, laptops, phones, network devices)
  • Perform preventive maintenance regularly
  • Keep an inventory of maintained and replaced items
  • Prepare depreciation, discarding and replacement plan for equipment

Training and Consultancy

Roles and responsibilities:

  • Arrange trainings for the ICT team
  • Plan Inter-ICT Team knowledge and exchange sharing
  • Arrange training for campus users and staff about newly implemented and developed applications
  • Create basic awareness on Internet, security, productivity tools, emerging technologies and new projects in ICT for the campus users and staff